• Shipping policy

Shipping policy

1. Shipping Coverage

  • We offer Pan-India shipping across India.
  • At present, we do not offer international shipping unless specifically mentioned.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Custom-made or made-to-order products may require additional processing time.
  • Orders are not processed on Sundays or public holidays.

3. Delivery Timeline

  • Standard delivery usually takes 3–7 business days, depending on your location.
  • Metro cities may receive deliveries faster.
  • Remote or rural areas may require additional time.
  • Please note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • Free shipping may be available on selected products or order values.
  • Cash on Delivery (COD) charges may apply where available.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.
  • You can track your shipment through the courier partner’s website.

6. Delivery Attempt

  • Please ensure someone is available to receive the order at the delivery address.
  • If delivery fails due to incorrect address or unavailability, re-delivery charges may apply.

7. Damaged or Incorrect Products

  • If you receive:
  • A damaged product
  • A defective item
  • The wrong product
  • Please contact us within 48 hours of delivery with clear photos and your order details. We will investigate and arrange replacement if eligible.

8. Delays Beyond Our Control

  • Dekorart.in shall not be held responsible for delays caused by:
  • Natural disasters
  • Strikes or transport disruptions
  • Government restrictions
  • Courier service issues

9. Contact Us

  • For shipping-related queries, please contact:
  • Dekorart.in
  • Email: [Insert Email]
  • Phone: [Insert Contact Number]